Privacy Policy
Who We Are
Nura ("we," "our," or "us") is a matcha brand operated by Nura Matcha, a company registered in Hong Kong. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [YourWebsiteURL] (the "Site").
Information We Collect
We only collect information necessary to provide our services and improve your experience.
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Information You Provide:
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Customers: Name, email address, shipping address, and phone number when you place an order.
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Account Holders: Password and preferences if you choose to create an account.
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Business Partners: Business name, primary contact details (name, email, phone), and delivery address.
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General Inquiries: Contents of your messages via contact forms or email.
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Information Collected for Essential Operation:
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Essential Cookies: Our Site uses strictly necessary cookies to enable basic functions like page navigation, adding items to your cart, and processing your order. The Site cannot function properly without these cookies.
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Anonymous Analytics: We use Google Analytics configured to respect your privacy. It collects anonymized, aggregated data (e.g., number of visitors, which country they are from, which pages are popular) to help us understand and improve our Site. We do not use this data to identify individual users.
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How We Use Your Information
We use your information responsibly for the following purposes:
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To process, fulfill, and deliver your orders.
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To manage your account and communicate with you about your orders.
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To connect with potential wholesale partners (B2B outreach) with relevant updates.
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To send you our newsletter, only if you have explicitly opted in via Mailchimp. You can unsubscribe at any time.
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To improve our Site based on anonymous usage trends.
How We Share Your Information
We value your trust and do not sell your personal information. We share it only as necessary:
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Secure Payment Processing: Your payment details are processed directly by our trusted partners Stripe, PayPal, or Iyzico. We never see or store your full payment card information.
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Order Fulfillment: Once selected, we will share your name, delivery address, and phone number with our third-party logistics (3PL) partner in Turkey solely to ship your order. [This section will be updated with our partner's name when operations begin.]
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Service Providers: We use Mailchimp to manage our newsletter list and Google for anonymous analytics. These partners are contractually bound to protect your data.
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Legal Obligations: If required to comply with applicable law, regulation, or legal process.
International Data Transfers
As a Hong Kong-based company with international customers, your information may be transferred to and processed in Hong Kong, Turkey, and other countries where our service providers operate. We ensure such transfers comply with applicable data protection laws through standard contractual clauses or other approved mechanisms.
Data Security & Retention
We implement appropriate security measures to protect your data. We retain your personal information only for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You have the right to:
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Access, correct, or request deletion of your personal data.
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Object to our use of your data or request we restrict its processing.
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Opt out of marketing communications at any time.
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Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at zaejo.nura@gmail.com
Our Approach to Cookies
We believe in a clean, mindful browsing experience.
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We use only essential cookies (required for the shop to work) and privacy-friendly analytics cookies (to improve our site anonymously).
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We do not use any non-essential marketing, advertising, or social media tracking cookies.
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You can manage or disable cookies through your browser settings, though this may limit site functionality.
Changes to This Policy
We may update this policy to reflect changes in our practices. The updated version will be posted here with a new "Last Updated" date.
Contact Us
For any questions about this Privacy Policy or your data, please contact: